Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect information to provide better service to all our customers. The types of information we collect include:

Personal Information: Name, email address, phone number, shipping address, billing address
Account Information: Username, password (encrypted), account preferences
Payment Information: Payment method details (processed securely through PayPal and Stripe — we do not store full credit card numbers)
Order Information: Products ordered, order history, communication history
Technical Data: IP address, browser type, device information, pages visited, time spent on site
Communication Data: Emails, WeChat messages, and other communications between you and Teaperson

We use the information we collect for the following purposes:

Processing and fulfilling your tea orders
Communicating about orders, products, and promotions
Providing customer support (via email and WeChat)
Improving our website and services
Sending newsletters and marketing communications (with your consent)
Processing payments through secure third-party payment providers (PayPal and Stripe)
Complying with legal obligations
Preventing fraud and ensuring website security

We do not sell your personal information to third parties. We may share information with:

Service Providers: Shipping companies (DHL, FedEx, UPS) for order delivery
Payment Processors: PayPal and Stripe for secure payment processing
Analytics: Google Analytics to understand website usage (anonymized data)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfer: In case of a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal data, including:

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for the website to function (shopping cart, login)
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our Cookie Consent Banner.

If you are located in the European Economic Area (EEA), you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Know what personal information is collected about you
Know if your personal information is sold or disclosed, and to whom
Say "no" to the sale of personal information (We do NOT sell personal information)
Access your personal information
Request deletion of your personal information
Not be discriminated against for exercising your privacy rights

For any questions about this Privacy Policy or to exercise your rights, please contact us: